⚠️🚫🚫Patients beware🚫🚫⚠️

I was a patient at Zen Psychiatric for nearly a year, beginning treatment in February 2025. Out of nowhere, in January 2026, the office manager, Erica Rhyne, called me and abruptly ended my Spravato treatments. She claimed that “they haven’t been paid for any of my treatments since October,” even though my insurance later confirmed that all claims were pending, not denied—and the clinic had been receiving payments.

During my last appointment, the check-in staff member, Dash, behaved unprofessionally and aggressively toward me. She lied about the treatment bays being unavailable, created tension over a simple misunderstanding because I couldn’t hear her while wearing earbuds, and refused to take me back for treatment until I answered her question about whether I wanted water.

Dash had already been rude and disrespectful on at least four other occasions to both me and my fiancé, but every time I reported it, Erica Rhyne dismissed it completely.

After my treatment was cut off, I made numerous attempts to contact my prescribing psychiatrist, Dr. Anthony Frasca—through calls, emails, and every route I could think of—but never received a response. I was told multiple times that Dr. Frasca was aware of the situation and would be calling me back soon. One staff member, Rachel, even assured me he was adamant about returning calls.

Still, as of March 3, 2026, I’ve never heard from him. I even had to start calling from a secondary phone number app because the office stopped answering when I used my primary phone line.

I’ve struggled with Major Depressive Disorder, Treatment-Resistant Depression, Anxiety, and Complex PTSD for nearly 27 years. No medication combination ever worked for me—until Spravato. This treatment truly changed my life. For the first time, I felt genuine relief from the crippling symptoms that had controlled me for so long. My progress was incredible, and I finally had hope.

Erica Rhyne—who is not my psychiatrist—took all of that away. She single-handedly denied me access to a life-saving treatment, refused to let me speak with anyone else, and erased all of my hard-won progress. Because of her actions, my mental health has plummeted, leaving me in crisis once again!

What Erica Rhyne did to me has completely broken my spirit. Her actions were unethical, unfair, and illegal, and because of them, my entire life fell apart. I lost my job, my confidence, and a part of myself that I can’t seem to get back. The emotional pain she caused runs deep — I wake up every day struggling with crushing depression and anxiety that I can’t control. It feels like she took away not just my livelihood, but my peace, my stability, and my ability to feel safe in my own life again!!!